Technical application support
Tuning for high performance and scalability
Sometimes you encounter recurring problems that cannot be solved sustainably without many years of experience and expertise. These are often performance issues or recurring interface errors in system integration. We will arrange an expert session with you to address the root cause analysis of your problem and work together to find a sustainable solution. Trust our expertise!
Through our many years of experience we offer you a round-service in the field of hardware and software. We work across software in a team of experts for different areas.
SAP Essential Business Services
Your system is supported by a team of consultants, led by your Key Account Manager. For you, this means that you have a single point of contact (SPoC), a person who knows everything about your system.
Customers with a small and standardised SAP landscape can use the "Status of Support Connectivity" cloud extension to test the connection of their on-premise system to the SAP Support Backbone without having to resort to the full power of the Solution Manager. This is particularly suitable for customers who do not use Application Lifecycle Management (ALM) or complex IT service functions in Solution Manager.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
DSAG Survey SAP SupportThe relationship between Standard Support and Enterprise Support is, as in previous years, almost balanced.
Contract analysis - result: Learn how SAP defines contractual terms and conditions and usage rights, and how you can mitigate risks based on SoftwareONE's Market Intelligence.