SAP SUPPORT AND MAINTENANCE
Definition and benefits SAP Support
Trust consultants with excellent knowledge of SAP software. They provide you with the necessary support at every stage of your transformation.
SAP systems that are directly connected to SAP must use a technical communication user. This must be applied for separately from SAP. It is also necessary to update the ST-PI and ST-A/P add-ons. See the SAP FAQ on this topic.
Welcome to the SAP Support homepage !
You can also find the ticket form on the Terminal Server or on the Intranet under the heading: SAP Help & Documentation. On the homepage you find the button "Ticketform".
The first stage of our customer service process involves receiving all support requests from users. This first point of contact is able to solve simple problems using the contrimo Knowledge Base. It also questions, evaluates, and prioritises more complex requests to resolve the issue more quickly and efficiently at a higher level of support.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
This includes answering user support requests and solving problems, providing more complex evaluations and executing change requests in customising, for example creating new workstations in EWM.
However, in order to be recertified in an accelerated procedure, it is necessary to distinguish itself by an excellent quality of the services provided.