Quick Support
The concept of SAP MaxAttention
To sum up, we can say that both support services naturally overlap from time to time. Often, SAP Support team members are looking for an application management services solution to resolve an acute problem so that a similar problem can no longer occur in the future.
Your employees will be relieved enormously. So you have more capacity to take care of strategic projects and are not concerned with daily support problems.
1st Level Support
As a customer you are the most important visitor in our house. They don't depend on us. We depend on you. You as a customer are the most important part of our business. That's why you always have priority. John Russell, President of Harley Davidson, once said: "The more you engage with customers, the clearer it becomes to see what you should do." In accordance with this motto, we constantly try to improve our service in exchange with you. Bring your systems to peak performance. Now make the most of your SAP software. Our service and support offerings include support plans, on-site support from our team and remote support.
We relieve your IT and key users and ensure a stable and sustainable operational capability of your SAP system, always in view of your company-specific requirements and the potential of your SAP solutions to be exploited. With us, you are in good hands: Trust, competence and a high quality of support are among our maxims.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
Users who want to use SAP solutions in the cloud and SAP's HANA Cloud in addition to on-premise solutions will now receive a new offer from Walldorf.
This allows you to access core tasks, critical updates, and all SAP Live Support channels anytime, anywhere, and from any device.