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Knowledge of how to integrate your current landscape with SAP Business Technology Platform
Scope of SAP Support Services: The following services are included with SAP Support. These can of course be expanded and customised as needed.
Especially with ITSM, a lot of emphasis is placed on non-disruptive, uncomplicated processes. ITSM processes live on automation and speed. However, they are often hindered and ineffective in these properties by the presence of an SAP parallel universe. But this is also different: SAP and ITSM can co-exist smoothly through SAP-ITSM integration and intelligent automation. In order to achieve this, one does not have to throw everything established overboard and introduce an all-encompassing ITSM tool, but simply integrate intelligent apps into the existing one.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
However, this is not always the case, and IT support in day-to-day business is usually the responsibility of the SAP system.
These solutions have been proven by many companies.