Defining value maps and gaining a clear understanding of value ratios
Rapid stabilisation of high performance solutions
Discover new opportunities for using SAP in your business. With our consulting services you can realise your idea of the digital company with practical strategies and excellent results.
We diagnose and resolve incidents, explain the causes of the problem. We analyse, evaluate and implement changes in business processes. We do SAP software update and develop additional applications (ABAP). We advise system users.
SAP Licence Support Centre
"By continuing to expand the support programme through SAP ONE Support, we can reduce complexity and provide the flexibility and simplicity of SAP Cloud that is tailored to the individual needs of our customers," explains Gerhard Oswald, member of the Board of Management of SAP AG and Head of the Scale, Quality & Support Executive Board. "It will now be easier for our customers to combine applications and services in the public cloud with managed services in the private cloud and on-premise technology on demand." SAP ONE Support provides a single point of access regardless of deployment method or SAP solution, and enables seamless support across all business process scenarios. A unified communication channel for the entire solution landscape will simplify customer communication with SAP. This includes the "Call 1 SAP" freephone number, which will be available in the second quarter of 2014.
By delegating your SAP application management to a trusted AMS vendor, you enable your internal IT department to focus on its core competencies and realise innovation. This way, you can relieve the burden on your professionals and give them the opportunity to focus on more strategic tasks.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
End-user support is typically run on two levels - help desk and key user.
But what does it look like in practice? Shortly before the software launch, the support team will hold intensive training sessions for the users within the department.