corporate architect
Manage, monitor and optimise your SAP solutions and business processes
SAP AMS or SAP Support? What are the differences? Are there any at all? What support does my company need? We want to clarify, because the differences and added values of these SAP services often cause confusion among SAP users. Even if you do detailed Google searches - SAP partners and SAP itself do not entirely agree on how the SAP Application Management Services and SAP Support differ.
Please do not hesitate. Every request also helps us to improve the system and our working methods.
SAP HCM and SAP SuccessFactors
However, SAP ONE Support only complements the basic offering of Enterprise Support. Premium support offerings such as ActiveEmbedded or MaxAttention must still be booked additionally, but these also apply regardless of the operating model. For example, SAP ActiveEmbedded and SAP MaxAttention for on-premise solutions can be supplemented with premium support offerings from SuccessFactors or Ariba for cloud solutions.
We provide information on SAP product innovations, SAP support and enhancement packages, and new software releases. But also the latest updates on the SAP solutions used. This keeps you up to date with technology.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
With this intensively accompanied model, you benefit from the expertise of our global team of experts who review your current innovation plan and use proven industry solutions to make your vision a reality.
In addition, constantly changing business requirements put IT departments under constant pressure to meet quality, predictability, and responsiveness requirements.