SAP Application Management Services (SAP AMS)
The SAP Standard Support offer for On-Premise solutions will continue to exist. Users can continue to purchase basic support services for SAP solutions and maintain system operations and availability. SAP Enterprise Support continues to be the SAP-recommended support level for customers moving to SAP Cloud powered by SAP HANA, which guarantees SAP innovation and reliability in hybrid scenarios.
At the beginning of January 2020, the new support backbone became mandatory. Anyone who is unsure whether the SAP support connection is running properly does not have to rely on their own solution manager alone. The new support launchpad extension, "Status of Support Connectivity," provides an overview.
Unified SAP support to ease the way to the cloud
Through our many years of experience we offer you a round-service in the field of hardware and software. We work across software in a team of experts for different areas.
A holistic support by an experienced SAP service provider can help. System problems can be detected early and fixed directly. In addition, efficient business processes are created to simplify the day-to-day work of all SAP users and increase effectiveness. Clear strategy consulting and structured process optimisation lay the foundation for the success of a company. SAP Application Management Services work right here.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
Every two years, UNIORG undergoes sophisticated audits: The certification concerns support personnel, support processes and infrastructure.
There is also a great need for action for all SAP customers without a current SAP Solution Manager.