What we do for you
Through the SAP ONE Support Launchpad, customers can find the status of support connectivity in the My Landscape application. The Status of Support Connectivity app displays the data collection status for the customer's on-premise landscape.
By 2017, the ten employees in the central IT Services department in Wuppertal, supported by a number of Indian colleagues, were in charge of all the systems and users of the group. In particular, the company's SAP solutions tied up a large proportion of its IT resources. Schmersal uses numerous SAP products, including SAP ERP for business process control, SAP Extended Warehouse Management (EWM) or SAP Netweaver Business Intelligence (BI, formerly BW) warehouse management software.
Customised Training Programmes
The SAP Support Portal provides customers and partners with support-related news and features, as well as help and context for support applications, services and offerings. This allows you to access core tasks, critical updates, and all SAP Live Support channels anytime, anywhere, and from any device.
SAP MaxAttention's services and support portfolio includes simple, cumulative levels of deployment that are individually tailored to your needs. This approach leads to predictable results - in on-premise, cloud, and hybrid environments - from innovation to operation.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
At the beginning of January 2020, the new support backbone became mandatory.
SAP MaxAttention helps you to translate your digital concepts into value-orientated, predictable results with SAP solutions - from innovation to productive operation - with precise and dedicated technical and technical advice.