A coordinating, unified management team for all SAP services
Ensure business continuity and availability
We use a number of modern tools to support your business continuity. From our proprietary tool for 24/7 system monitoring to our own issue tracking system, Hicron is well prepared to monitor your system.
The communication path with SAP will also be simplified, across the entire solution landscape. In this way, SAP wants to ensure a uniform presence across all channels. In addition, SAP wants to optimise and extend support through new and innovative cooperation models. The free telephone number "Call 1 SAP" is planned for this purpose. This will be available in the second quarter of 2014.
Integrated Launch Activities
We focus all our actions on the results you need. With our Success Experience offerings, Success Extensions and Success Services, we help you to combine and implement your vision and technology strategy to achieve the desired results from day one.
We offer support in various areas, whether it is the maintenance of your ERP systems (e.g. SAP ECC, S/4HANA, C/4HANA), the operation or hosting or through the CPI monitoring. We also have experienced consultants in application support who have been working with SAP ECC and its previous versions for decades.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
Feedback from our customers using our live support channels is very positive.
SAP Support will contact you or Telekom immediately with your escalation contact.